What percentage of Direct File users in 2025 rated their experience as "excellent" or "above average"?

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Direct File earned a 94% excellent/above-average satisfaction rating from users in 2025, yet Treasury shut down the program citing "low participation." Around 90% of 15,000 surveyed users rated the experience as "excellent," and Direct File filers received over $90 million in refunds while paying $35 million in taxes owed. The Government Accountability Office deemed the pilot a success and recommended expanding the tool to all states.

What percentage of Direct File users in 2025 rated their experience as "excellent" or "above average"?

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