Stuck On Hold Act
The summary
What this bill does
Stuck On Hold Act
This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.
Legislative timeline
From introduction
Nov 10, 2025
Introduced & referred to committee
Congressional support
Sponsors & Cosponsors
U.S. Representative - LA · R-LA
1 cosponsor
Roll-call vote
The vote, by member
The vote, by member
VERSION CHANGES
What changed,
and where.
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Bill Metadata
| Congress | 119 |
| Bill Type | S |
| Bill Number | 3170 |
| Origin Chamber | Senate |
| Current Status | Read twice and referred to the Committee on Veterans' Affairs. |
| Policy Area | Armed Forces and National Security |
| Primary Committee | Not assigned |
| Introduced | November 10, 2025 |
| Latest Action | April 29, 2026 |
| Cosponsors | 1 · House vote — · — views |